Troubleshooting - my Journey is not being sent

One common mistake is forgetting to activate the entire "Journey". Double check that everything is set to "Active" and not just the email itself.

  1. Here you activate the entire Journey
  2. Even individual emails must be "Active"
  3. Here you can see that all emails in this "Lane/Flow" are active

Another simple mistake that can be made is forgetting to select a "Segment" inside the email. Double check that you have chosen something here.

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